Peter Clayton Training Terms of Business

In-Company Training
These terms of business apply between Peter Clayton Training (also referred to as PCT) and the Client company, delegate or individual named on the booking form/booking email for whom PCT has agreed to provide the training course in accordance with these conditions. In-company training means any course that is delivered at the Client’s own premises or designated location.
1. Supply of Training Courses

  1. PCT shall provide training courses in accordance with these.
  2. The Client shall request a training course by written confirmation between PCT and the Client.
  3. No booking will be deemed accepted by PCT unless confirmed in writing by the representative of the Client company. By confirming the booking the client is accepting PCT’s terms and conditions
  4. PCT may at any time without notifying the Client make changes to the training course or postpone, cancel or discontinue the training course booked, without liability to the Client.
  5. PCT reserves the right to refuse or restrict anyone from attending its training courses.
  6. Course outlines are correct at time of going to print.

2. Copyright

  1. All intellectual property rights for all course material shall remain the property of PCT. No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of the copyright owner.

3. Charges

  1. Unless any special terms are agreed, the Client shall pay PCT’s training charges for provision of In-company training course(s) by 7 days prior to the training date.
  2. All prices quoted to the Client exclude VAT, which is not applicable to these courses.
  3. Once PCT’s standard charges for training days are agreed between PCT and the Client for the provision of the training course(s) or other services have been paid, then all of the money paid by the Client is non-refundable unless specific terms are agreed in writing beforehand between PCT and the Client.
  4. If a training course is cancelled by written notice from the Client at least 10 business days prior to the commencement of the training course, then the money paid may be carried forward for use on a future training date or a full refund made.  Cancellation within 7 business days of the date of training will be non-refundable.
  5. Prices are correct at time of going to print but may be subject to change.
  6. PCT shall be entitled to invoice the Client in respect of the training course(s) requested upon receipt of a written or verbal request for training followed by written confirmation of the booking. If the Client fails to give written notice of his intention to cancel training course at least 10 business days prior to the commencement of training, then PCT shall be entitled to invoice the Client for the full cost of the training course.
  7. Free training support will be offered to the Client’s employees who attended the training course, for a period of twelve months, after completion of the course. The support must relate to the course taken and applies to the delegates who attended the course.

4. Liability

  1. Except in respect of death or personal injury caused by PCT's negligence, or as expressly provided in these conditions, PCT shall not be liable to the Client by reason of any representation or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the training arrangement for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of PCT, its employees or agents or otherwise) which arise out of or in connection with the provision of the training course and the entire liability of the company under or in connection with the training agreement shall not exceed the amount of PCT's charges for the provision of the training course except as expressly provided in these conditions.
  2. PCT shall not be liable to the Client or be deemed in breach of training agreement by reason of any delay or failure to perform any of PCT’s obligations in relation to the training course if this was due to any cause beyond PCT's reasonable control.

8. Cancellations

  1. Cancellation of In-Company training notified up to 10 days prior to the training course will result in either a full refund to the Client or an alternative date or course arranged at a mutually convenient time.  Cancellations received 7 days or less prior to training date will incur 100% charge and will be non-refundable.
  2. PCT may at any time terminate the training agreement by giving written notice to the Client, if the Client commits any breach of the terms and conditions stated.

9. Non attendance

  1. Non Attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.

Force Majeure

  1. PCT shall not be in breach of this training agreement if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control, including acts of god (including but not limited to fire, flood, earthquake, storm, snow, hurricane, or other natural disasters) war, invasion, Civil unrest, Government action, labour disputes, strikes, lock-out or interruption or failure of power supply.


Peter Clayton Training - Terms & Conditions

Public Training Courses & Seminars

These terms and conditions are the basis of the agreement between Peter Clayton Training (also referred to "PCT"/"us"/"we"/"our") and you.   Please note that if your company has an account contract with us alternative terms and conditions may apply.
1. Payment terms
Our standard payment terms are that payment is taken at the time of booking your training course or seminar unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made no later than 14 days prior to the course start date. 
2. Course bookings
Bookings may be made by email, via the Peter Clayton Training website or by telephone. Telephone bookings must be confirmed by email. Please quote purchase order numbers where applicable.
3. Transfers
Should circumstances mean that you need to transfer to another PCT course, the following charges will apply, dependent upon notice given:

  • Transfer made more than four weeks prior to the course start date - no charge
  • Two to four weeks’ notice given - 25% of the course fee
  • Less than two weeks’ notice given - 50% of the course fee.

4. Cancellations
Should circumstances mean that you have to cancel your course, you may appoint a colleague to attend in your place at any time with no additional charge.
Should you cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

  • More than four weeks prior to the course start date - no charge
  • Two to four weeks prior to the course - 50% of the course fee
  • Less than two weeks prior to the course - full fee.

5. Non-attendance
If you do not attend a course, and you have not previously informed us, the full course fee remains payable. 
6. Late arrivals
If you arrive late for a course and have notified us, we shall warn the trainer that you are on your way so that you may join in at the appropriate time.  If you have failed to notify us, we reserve the right to refuse to accept you for training if late arrival will disrupt training in progress for the other delegates. In all late arrival cases, the full course fee is non-refundable.
7. Unforeseen circumstances
On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date if you wish or a full refund of fees paid.
8. VAT
VAT is not applicable to these courses/seminars.
9. Data Protection
All information that we hold concerning your reservation will be held and processed by PCT strictly in accordance with the provisions of the Data Protection Act 1998. Such data will be used by us to administer our relationship with you as a customer on the relevant training course. We do not share personal customer information with any third party.  As an individual, you have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you. Should you have any queries concerning this right, please contact us.