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PREPARATION &
PLANNING |
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Making the change
to being a manager and a leader. |
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The role and
responsibilities as a manager. |
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Key management tasks and competencies. |
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TEAM MANAGEMENT |
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Understanding and managing your priorities. |
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Managing time, yourself and others. |
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How to delegate to those who were previously
your peers. |
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TEAM MOTIVATION |
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Understanding how motivation works. |
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Giving feedback in a constructive way. |
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Key elements to effective meetings. |
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DEVELOPMENT AND IMPROVEMENT |
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Identifying areas for improvement and
development. |
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Developing staff through training and
coaching. |
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How to introduce and monitor individual
Personal Action Plans (PAPS). |
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How and when to use the main management
styles available to you. |
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DEALING WITH
PROBLEMS |
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Learning to be assertive in difficult
situations and overcome barriers to assertiveness. |
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Managing difficult members of the team. |
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Dealing with under-performance. |
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Communicating objectives and expectations. |
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GOALS & TARGETS |
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Controlling the process by which goals & targets
are met. |
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How to tackle problems, consider alternatives
and their implications, and decide on the most appropriate solutions. |
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SUPPORT |
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All our courses come with one year’s
telephone support. This allows delegates to talk with a trainer and
get advice and training material when working on projects. Call 02380
840376 for more information. |